FAQs

If a cancellation is made by the tour participant more than 7 days prior to the selected tour date a full refund will be available to the tour participant.

If a cancellation is made by the tour participant between 24 hours and 7 days prior to the selected tour date a 50% refund will be offered, or the ticket can be transferred over to another tour on a different date.

If a cancellation is made by the tour participant within 24 hours of the selected tour date there will be no refund or change of tour date offered.

If the tour must be canceled due to COVID-19 related restrictions such as lockdowns or border closures, the tour participant will be offered a change of tour date, a voucher for 100% of the tour value, or an 85% refund.

All interstate and international tour participants must comply with all Government (Federal and State) requirements for entry into Western Australia or to access Oh Hey WA’s tours. This includes testing and vaccination requirements. Where the customer does not comply, and cancels or is unable to access the operator's premises, event or service, cancellations will be subject to the standard cancellation policy above.

If a booking must be canceled by the tour participant due to them contracting COVID-19 or having to isolate as they are a close contact to a positive COVID-19 case the tour participant must communicate the cancellation in writing to Oh Hey WA and they will be offered a change of date or a credit for the full booking amount. Oh Hey WA reserves the right to request proof of positive case or isolation requirements.

If a booking must be canceled by Oh Hey WA due to staff members contracting COVID-19 or having to isolate as they are a close contact to a positive COVID-19 case and the tour no longer being able to take place, the tour participant will be offered a change of date or a credit for the full booking amount

Please refer to our Terms and Conditions for more information on cancellations and other terms.

Yes! Our gift vouchers can be purchased for a specific tour or for a set amount - what a great present idea for a loved one! All vouchers are valid for three (3) years. You can purchase our gift vouchers here.

Our tours typically run for 2-3 hours covering between 1.5-4km. Refer to specific tour description for details. Perth is a very flat city so it is easy strolling for the entirety of the tour. All tours can be made accessible for wheelchairs, prams etc..

Heels are not recommended!

Yes, all tours are always, or can be made, wheelchair friendly. Please let us know upon booking if your group includes a person in a wheelchair so we can make any changes if necessary

Comfy walking shoes are a must! A hat is strongly recommended in the hotter months. Other than that you can wear whatever you fancy. If you are joining us for a bar tour, men must wear enclosed shoes to be allowed into the bars.

Heels are not recommended for any tours as all of them involve a non-trivial amount of walking

We recommend you bring a bottle of water, and a camera to capture some special moments! Apart from that just come equipped with a good attitude and be ready to have fun

Please bring a face mask and proof of vaccination if required. Please refer to our Vaccination Policy to see which tours do and do not currently require proof of vaccination.

Yes, we do private tours and fully custom tours. Typically the minimum group size is 6 people, but please contact us to confirm

Tours will go ahead even if it’s raining, so please bring an umbrella and wear weather-appropriate clothing.

No, please don't print your ticket, the digital version on your phone is fine.

For all non-bar tours, there is no age restriction. For bar tours, all guests must be over 18 years of age.

Yes, the pace is leisurely and the terrain in Perth is mostly flat. All our tours can be made wheelchair accessible, please let us know in advance if this is a requirement.

Yes, we are very flexible, please just contact us as early as possible and we will try to accommodate your changes

Yes, children are allowed on all tours that do not visit bars. all guests on tours that do visit bars need to be 18+

Yes! Most of our guests are locals and all of them learn something new about their home city. We always get glowing reviews from Perth locals, so if you're a local and aren't sure whether you'll enjoy it, we can confidently say that you will.

Our tours are limited to Perth City and Northbridge at the moment. If you are looking for tours in Fremantle, we highly recommend our friends at Fremantle Tours

Yes, we can pick you up your hotel and customise the tour to meet your needs. Please contact us and we can arrange the rest.

Yes, all senior citizens are eligible for 15% off with our discount code seniors15

After the walking tour, we like to grab a drink with everyone at one of our favourite bars in the city. Sit down and join us, continue the great conversations, and get ideas for where to head next

After the walking tour, we like to grab a drink with everyone at one of our favourite bars in the city. Sit down and join us, continue the great conversations, and get ideas for where to head next

Absolutely! The tours are designed to run at different times so if you just can’t get enough of Oh Hey WA you can do all available tours in one day

For all publicly-bookable tours, the group size is limited to 10. For private bookings, there is no limit on group sizes. If you have a group of more that 10 people, please contact us and we will make arrangements to accommodate you.

We require bookings to be made online prior to the tour. Bookings can be made up to 1 hour before the tour starts. If you want to make a last minute booking please message or call us and we will do our best to accommodate you

Your guide will be waiting at the meeting point wearing a bright blue Oh Hey WA t-shirt and a big smile! They will approach you enthusiastically when you arrive

We have a wonderful team of local, friendly and enthusiastic guides who are excited to share the city with you! It’s a bit of a lucky dip as you never know who you’re going to get, but we guarantee you will love them no matter what! If you have a request for a specific guide please let us know at the time of booking.

Hotel pickups can be arranged for private tours, but we don't offer hotel pickups for publicly-bookable tours

All our tours are conducted in English. Our tour guides are locals of Perth with English as their first language.